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How can I track the progress of my delivery?
Once your order has been shipped by the seller, you’ll receive an email with a tracking link. You can also access the tracking link in your customer account under “My Orders”. Tracking depends on the carrier chosen by the seller.
How much does shipping cost on Monboli?
Shipping fees are set by each seller on Monboli. They may vary depending on the weight, size, chosen carrier, and delivery destination. The exact amount is shown before you confirm your order.
Where does Monboli deliver ?
Monboli currently offers delivery only within mainland France. Delivery options may vary depending on the seller.
Why are some shipping methods not available?
Some delivery options may not appear depending on the product type, the seller’s location, or your delivery address. For example, a seller may not offer pickup point delivery or may not use certain carriers.
Can I change the delivery address after placing my order?
Once the order is confirmed, the delivery address cannot be changed automatically. If your order has not yet been shipped, please contact Monboli’s customer service or the seller directly via your account.
My parcel was returned to the sender. What happens next?
If your parcel couldn’t be delivered (e.g., absence, incorrect address), it’s usually returned to the seller. The seller will contact you to arrange a new shipment or issue a refund, depending on the situation.
How do I know if the seller has shipped my order?
You will receive an email notification once the seller marks your order as shipped. A tracking number will also be provided if available. You can check your order status in your customer account.
Where can I check estimated delivery times?
Estimated delivery times are displayed before you finalize your order. They vary based on the seller, the carrier selected, and your location. These times are estimates, and Monboli will notify you of any delays.
My order is delayed, what should I do?
If the estimated delivery time has passed, please check the tracking link. If no information is available or the status hasn’t changed, contact the seller via your Monboli account. Our customer service can step in if necessary.
Can I return an old product when buying a new one?
Some Monboli sellers offer product take-back services for old items. If available, this option will be shown during the checkout process.